Navigating the Aftermath: Responding to In-Room Incidents in U.S. Hotels Incidents occurring within hotel rooms can present significant challenges for management. Preparedness and a clear action plan are crucial for mitigating reputational damage, ensuring guest safety, and adhering to legal obligations. Immediate Response and Safety The immediate priority is always the safety and well-being of…
Elevate Guest Experience: Prado Hotel’s Happy Hour Strategy In today’s competitive hospitality market, hotels are constantly seeking innovative ways to enhance the guest experience and drive revenue. The Prado Hotel has successfully implemented a strategy that not only attracts guests but also encourages them to linger longer and spend more: a thoughtfully curated happy hour…
Attracting Autumn Tourists: The Foliage Hotline Strategy As the leaves begin to change, many travelers embark on leaf-peeping excursions to witness nature’s vibrant display. Hotels in regions known for their stunning fall foliage can capitalize on this trend by strategically marketing to these tourists. One innovative approach is leveraging local foliage hotlines. What is a…
JW Marriott Expansion: What Hotel Managers Need to Know The hospitality landscape is constantly evolving, and recent developments, such as the construction of new JW Marriott properties, underscore the need for hotel managers to stay informed and adapt their strategies. Understanding the implications of these expansions can help managers prepare for increased competition and leverage…
Elevating the Guest Experience: Lessons from Luxury Resorts In today’s competitive hospitality landscape, U.S. hotel managers are constantly seeking innovative ways to attract and retain guests. While the offerings of luxury resorts may seem worlds away, their core principles can be adapted and applied to properties of all sizes and service levels to significantly enhance…
Embracing Sustainability: A Competitive Edge for U.S. Hotels The demand for sustainable tourism is rapidly increasing, and U.S. hotels are uniquely positioned to capitalize on this growing trend. By proactively implementing eco-friendly practices, hotels can enhance their brand image, attract a new segment of environmentally conscious guests, and improve their bottom line through operational efficiencies….
Embracing the Rise of Boutique Hotels: Lessons from the Caribbean for U.S. Hoteliers The hospitality landscape is constantly evolving, and guests are increasingly seeking unique and personalized experiences. While large hotel chains still hold significant market share, the appeal of smaller, independent, and boutique hotels is undeniably growing. Looking to the Caribbean, we can glean…
Pet Hotel Settles for $150,000 Over Dog Bite Reporting Failures: Lessons for U.S. Hotels A recent settlement involving a pet hotel in California highlights critical safety concerns relevant to all U.S. hotels, particularly those offering pet-friendly services. The hotel agreed to pay $150,000 to settle allegations of failing to report dog bites and a general…
Avoiding Decor Missteps: Lessons from Serena Williams’ Hotel Experience In an increasingly diverse world, cultural sensitivity is paramount in all aspects of hospitality, including hotel design and decor. A recent incident involving tennis superstar Serena Williams highlights the importance of careful consideration when selecting decorative elements. While staying at a New York hotel, Williams expressed…
Addressing Guest Perceptions of “Haunted Hotels” with Technology In the hospitality industry, managing guest perceptions is paramount. While some may be drawn to the intrigue of “haunted hotels,” others might find the notion unsettling. As hotel managers in the U.S., we must be proactive in addressing these perceptions and ensuring a positive experience for all…