Enhancing Guest Experience: Innovations in Hotel Technology In today’s competitive hospitality landscape, leveraging technology is crucial for attracting and retaining guests. Hotels must adapt to evolving customer expectations and embrace innovations that streamline operations and enhance the overall guest experience. Mobile Check-In and Check-Out Offering mobile check-in and check-out options provides guests with convenience and…
Marriott Finds: A New Hotel Series Focused on Guest Experience Marriott International has launched “Marriott Finds,” a curated collection of independent and design-focused hotels within its portfolio. This series aims to offer guests unique and memorable travel experiences beyond the traditional hotel stay. For U.S. hotel managers, Marriott Finds presents an opportunity to glean valuable…
ASH Hotels Selects Mews to Fuel Expansion ASH Hotels, known for its unique and design-forward boutique properties, has chosen Mews, a leading property management system (PMS), to support its continued growth. This strategic partnership aims to streamline operations, enhance guest experiences, and provide a scalable platform for ASH Hotels’ expanding portfolio. Enhancing Operational Efficiency By…
Elevating Guest Satisfaction: Essential Room Checks for U.S. Hotels In the competitive U.S. hospitality market, consistently delivering exceptional guest experiences is paramount. A crucial aspect of this is meticulous attention to detail within guest rooms. Thorough room checks before and after each guest can significantly impact satisfaction scores, online reviews, and ultimately, your hotel’s reputation….
Park Hyatt Tokyo Announces Reopening The Park Hyatt Tokyo, famed for its stunning views and cinematic association with “Lost in Translation,” has announced its reopening date following extensive renovations. U.S. hotel managers, particularly those in the luxury sector, can glean valuable insights from this event and its implications for guest expectations and operational strategies. Renovation…
Strengthening Hotel Security: Lessons from a Recent Incident The safety and security of guests and staff are paramount for any successful hotel operation. A recent, unfortunate incident in a New Orleans hotel, involving an alleged assault and death, serves as a stark reminder of the need for vigilance and comprehensive security measures. While details of…
Elevating the Guest Experience: Strategies for Optimizing Room Allocation In the competitive hospitality landscape, exceeding guest expectations is paramount. One crucial aspect often overlooked is the art of room allocation. By proactively managing room assignments and empowering front desk staff, hotel managers can significantly enhance guest satisfaction and drive loyalty. This isn’t about offering something…
Hotel Security and Crisis Management: Lessons from a Towson Incident Hotel managers across the U.S. must prioritize the safety and security of their guests and staff. Recent events, such as the incident at a Comfort Inn in Towson, Maryland, serve as crucial reminders of the importance of robust security protocols and effective crisis management plans….
Ruby Hotels Enters the U.S. Market: What Hotel Managers Need to Know Ruby Hotels, a European brand known for its “lean luxury” philosophy, is expanding into the United States. This move presents both opportunities and challenges for existing hotel managers, particularly those in the lifestyle hotel segment. Understanding Ruby’s operational model and target demographic is…
Crestline Hotels & Resorts: Strategies for Third-Party Hotel Management Success The landscape of hotel management is constantly evolving. Third-party operators play a crucial role in optimizing hotel performance, and Crestline Hotels & Resorts stands out as a prime example of success in this arena. This article examines the strategies that have fueled their growth and…